Privacy policy

Fig Phones – PRIVACY POLICY

Last Updated: February 2026

This Privacy Policy describes how Mulberry Tech Group LLC, doing business as Fig Phones (“Fig Phones,” “we,” “us,” or “our”), collects, uses, and shares personal information in connection with our devices, wireless services, websites, in-store services, and customer communications.

This Privacy Policy is incorporated into and governed by our Terms and Conditions.

1. Information We Collect

We may collect the following categories of information:

a. Account and Contact Information 
Name, billing address, shipping address, phone number, email address, and account credentials.

b. Billing and Payment Information 
Payment information necessary to process transactions. Payment details are processed securely by third-party payment processors and are not stored by us.

c. Device and Network Information 
Device make, model, IMEI or serial number, SIM information, network usage details, and service-related diagnostics.

d. Repair and Technical Support Information 
If you request in-store repair, diagnostics, or technical support, our authorized technicians may require temporary access to your device solely to perform the requested service. This may include access to device settings, system information, or functionality necessary to diagnose or repair the device. 
We do not intentionally access, review, or retain personal communications, photos, messages, or files, except where strictly necessary to complete the requested service. Any access is limited in scope and duration and ends upon completion of the service.

e. Communications 
Records of communications with us, including customer service calls, emails, and SMS/text messages.

f. Website and Usage Information 
IP address, browser type, device type, operating system, pages visited, and cookies or similar technologies.

2. How We Use Information

We use personal information to:
- Provide and manage wireless services and devices
- Perform requested repairs or technical support
- Process payments and billing
- Communicate with customers regarding service, support, or account matters
- Improve services, systems, and customer experience
- Prevent fraud, abuse, or unauthorized activity
- Comply with legal and regulatory obligations
- Enforce our Terms, Acceptable Use Policy, and other agreements

3. Content Filtering and Device Controls

Fig Phones devices include content filtering and access controls designed to comply with religious and kosher standards as described in our Terms and Conditions. 
Filtering may involve automated systems or third-party filtering providers and is not based on personal profiling. We do not sell personal data in connection with filtering activities.

4. Sharing of Information

We may share information with:
- Service providers that assist with billing, payments, customer support, IT systems, shipping, or SMS communications
- Underlying carriers and network partners as required to provide service
- Legal or regulatory authorities when required by law or legal process
- Successors in interest in the event of a merger, acquisition, or asset sale

We do not sell personal information and do not share mobile phone numbers or opt-in consent data with third parties for marketing purposes.

5. SMS/Text Messaging

If you opt in to receive SMS messages, we may send service-related messages such as account alerts, service updates, appointment reminders, or customer support notifications. 
You may opt out at any time by replying “STOP.” Message frequency may vary. Message and data rates may apply. 
SMS opt-in data and consent are not shared with third parties.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, analyze usage, and improve functionality. You may disable cookies through your browser, though some features may not function properly.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Depending on your jurisdiction, you may have rights to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of certain information
- Opt out of marketing communications

Requests may be submitted using the contact information below.

9. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

Mulberry Tech Group LLC 
Doing business as Fig Kosher Phones 
4306 13th Avenue 
Brooklyn, NY 11219 
Phone: +1 347-240-2482