Return and Exchange Policy

 

If you need assistance with your device by email at info@figkosher.com

Returns

Purchases placed through our online store at figkosher.com can be returned for a refund within 14 days .

To be eligible for a pre-paid return good cause has to be established (e.g. carrier issue, defective device, etc.)

If you would like to return without good cause, we will gladly accept it at the shipping expense of the customer 

To initiate a return email returns@figkosher.com with your order number for pre-paid shipping label. Please include a copy of your receipt or proof of purchase with the returned item and include any accessories received in the box with the device, such as chargers and batteries along with the original box.

When am I not eligible?

  • if device is broken, scratched, obvious wear or has any sort of water damage it is not eligible for a refund.
  • If the protective film of the complimentary screen protector is removed
  • if any part of the box or it's contents are missing

IMPORTANT: Purchases placed via Resellers, Dealers, or other sources are subject to their own return policy. We do not accept returns or exchanges on products sold outside of our online store.

Refunds

Once we receive your item and our team has processed the return, we will initiate a refund to the original method of payment.

Shipping fees will be paid for by us a complimentary gesture to show how much we love our customers.

Please allow up to 14 days for processing the refund. The time it takes the credit to apply to your account will vary depending on your card issuer’s policies.

Exchange

If your device fails due to manufacturer defect within 1 year, you are entitled to exchange the device for a replacement of equal value. Please contact us for a return authorization number and pre-paid shipping label. Please include a copy of your receipt or proof of purchase with the returned item and include any accessories received in the box with the device, such as chargers and batteries. Do note that manufacturers defects only include premature failure during normal use. If the phone has been physically abused, screens cracked, or exposed to water, we provide our Replacement options instead of a $50 discount. A free label will be provided to return the phone for inspection.

Shipping

We will issue a printable return shipping label for Returns and Exchanges. Any shipping paid on the original purchase is not refundable.

Contact Us

If you have any questions about our policy or how to return your item, please contact us online, or via email at info@figkosher.com.